For nearly 80 years, our business has focused on helping the local residents, businesses and organizations that make up our wonderful rural communities achieve their financial goals. I am grateful for the many fine and talented individuals who make up our Board of Directors and Customer Service Team — their devotion to our mission and commitment to the highest standards of excellence are the foundation for our success.
We work hard to create a superior customer experience. We continually invest in training programs that focus on enhanced service techniques and foster every Customer Service Team member’s professional growth and development. We encourage our Customer Service Team members to take personal responsibility for their words, actions and attitudes.
Our goal to provide unparalleled customer service includes providing better and more efficient ways for our customers to conduct business with us. We live in an age of incredible technological evolution. Every day, all of us enjoy added conveniences and other benefits that come from using new high-tech inventions in our personal, business and financial lives. Many of our customers use our Online Banking services to monitor account balances and activity, transfer funds between accounts, pay bills and access their statements. Mobile Web, our new mobile banking platform, allows our customers to easily access and manage their bank accounts using a smartphone or tablet. And business customers can confidently rely on the safety and efficiency of our Remote Deposit Capture and ACH Origination services for many of their financial transactions.
In the months and years to come, we will continue to incorporate proven new technologies into our products and services, and provide the latest resources our customers need to reach their financial goals.
On behalf of our Directors and Customer Service Team, thank you for your loyal patronage and support. We will always work hard to earn your continued trust and confidence in us.
Michael M. Berryhill
President & Chieft Executive Officer